A positive, customer service oriented, quality experience with this company from start to finish. Refreshingly different from other HVAC companies we have experienced. Professional and personable, George and Tracy took the time to listen to us, research our condo's unique (and troubled) HVAC system, educate us on our options, and answer all our many questions. Never a hard sell approach. We felt part of the entire process and that we were being dealt with honestly. After careful consideration, we decided to purchase and install a new HVAC unit from a different manufacturer via Lloyd (authorized dealer). Tracy kept us in the loop regularly about delivery and installation timelines. The end result was Lloyd's professional installation of a much higher quality condo HVAC unit now properly matched in capacity to the square footage and ductwork of our condo (something missed by other HVAC companies we consulted). There was even follow up after the installation.What a difference!We will continue to do business with Lloyd HVAC and will refer this company to our fellow condo residents, family and friends who are searching for an excellent HVAC company.Looking forward to continuing to do business with you and thank you Tracy, George, and the Lloyd HVAC Team!