Recall Alert! Triangle Tube Boilers: Urgent CO Safety Notice for Toronto & GTA Homeowners (2025)

Triangle Tube has issued a safety recall for certain condensing gas boilers due to a risk of carbon monoxide (CO) release. The manufacturer has also ceased operations (Nov 3, 2025), which affects parts availability and warranty support going forward. If your serial begins with PT, PA, PTE, PEA, or AE and the unit was made between December 2011 and April 2019, act now: verify your model, book a CO/safety inspection, and register your unit with the recall program.

1) The Safety Recall: Why this matters

• Hazard: Affected units can experience delayed ignition or component damage, potentially releasing carbon monoxide (CO) into your home. CO is colourless and odourless, and exposure can cause severe injury or death.
  
• Reported incidents: The issue has been linked to two deaths and 25 reports of CO leaks.
  
• Remedy: A free inspection and repair performed by a qualified technician, coordinated through the official recall program.
  

Bottom line: Do not ignore this notice. If your boiler matches the identifiers below, prioritize a safety check and recall registration.

2) Are you affected? How to identify your boiler

Product Names

• Prestige Solo
  
• Prestige Excellence
  
• Aerco Esteem
  

Manufacture dates

• December 2011 – April 2019
  

Serial number prefixes (look for these first):

• PT, PA, PTE, PEA, AE
  

Where to find the label

• The serial/model label is typically on a white sticker on the boiler cabinet.
  
• Common locations include the right side lower panel or behind the front panel (do not remove panels if you’re unsure, book a technician to verify safely).
  

3) New complication: Triangle Tube has ceased operations

Triangle Tube ceased operations on November 3, 2025. While the manufacturer indicates the recall information and portals remain active, this shutdown means:

• Future spare parts will be “while supplies last” through distributors.
  
• No OEM warranty on purchases as of Nov 3, 2025.
  
• Long-term serviceability concerns for owners.
  

What this means for you: Even if your boiler is not on the recall list, it’s prudent to discuss a long-term plan to ensure you aren’t left without heat or parts during peak season.

4) What to do now: A simple 3 step action plan

Step 1 – Check your unit

Confirm the product name, manufacture date, and serial prefix (PT, PA, PTE, PEA, AE).

Step 2 – Register with the official recall program

Use Triangle Tube’s recall portal or hotline to enroll your unit for the free inspection/repair. After registering, select Lloyd HVAC as your service contractor or share your case number with us so we can schedule the visit and complete the work.

• Online portal: https://r2r.triangletube.com/
  
• Toll-free: 877-574-5036 (Mon–Fri, 8 a.m.–5 p.m. ET)
  

Step 3 – Confirm your CO protection

Ensure you have working CO detectors on every level of your home and outside sleeping areas. Check expiry dates and replace if needed.

5) How Lloyd HVAC can help (Toronto & GTA)

• Identify your boiler: If you’re unsure about the model/serial or can’t access the label, we’ll verify on site, safely.
  
• We’ll verify your model/serial, perform a CO/safety inspection, and if eligible, handle the recall enrollment and paperwork with Triangle Tube’s program, then complete the free repair.
  
• Plan for the future: If you own any Triangle Tube unit, we’ll discuss long term serviceability, parts risk, and whether proactive replacement makes sense. If replacement is prudent, we’ll right-size, code check, and commission a new condensing boiler to Ontario requirements.
  

Frequently Asked Questions

Q1: My boiler heats fine. Do I still need to act?
Yes. CO hazards aren’t always obvious. If your unit matches the identifiers, prioritize inspection and registration.

Q2: I can’t find or access the label. What now?

 Don’t force panels. Book a Lloyd HVAC technician, We’ll locate and verify for you.

Q3: Will my warranty cover this?

Triangle Tube ceased operations on Nov 3, 2025. OEM warranty support for new purchases is not available. We’ll explain practical options and next steps.

Q4: Are parts available?

Some distributor stock remains, but availability is limited and may vary. During your visit, we’ll provide a parts/lead-time update and options.

Q5: Can you handle small buildings or condo boards?

Yes. We offer group inspection days and a simple Recall Roster for property managers/boards.

Book your safety inspection

Protect your household and get a clear plan in one visit.

• Call: 647-344-4822
  
• Online: Book a CO/Safety Inspection at https://lloydhvac.com/contact/
  

👉 Contact us today to book your safety inspection