Privacy Policy

At Lloyd HVAC Services Inc. we respect our customers’ rights to personal privacy. It has always been our priority to safeguard any information provided by our customers, and we are committed to full compliance with the Privacy Laws that relate to our businesses. Our privacy policy is based on the ten principles that are set out in the Canadian Federal Privacy Law and are the basis of the Privacy Laws in the provinces in which we have customers.


What Types of Personal Information Do We Collect, and Why?
When customers order our products or services, we ask for their name and contact information (address, telephone number and email), information about the product or service ordered and banking information (if payments are to be debited directly to the customer’s bank account). If we are proposing to extend credit to a customer, we may obtain and refer to a consumer report containing credit information that is not personal information as defined by credit reporting laws.

We also keep records of the customer’s use of our products and services, and the handling of any customer inquiries, complaints or praise. Our primary purposes in collecting and using Personal Information are to provide our products and services to customers, to administer their accounts (including billing and collection), and to provide them with support services (including information about maintenance and safety).

We may also use Personal Information to inform our customers of new products and services we feel may be of interest to them, or to ask their opinions. However, we will not do so at the customers’ request. Personal Information may also be used to compile marketing and other statistics for use by Lloyd HVAC Services Inc., in the aggregate, so that the customer is no longer identifiable.

We keep Personal Information for a reasonable period of time in order to fulfill our primary purposes, or in accordance with usual business practices. Personal Information may be kept longer if required or permitted by law.
Do We Disclose Personal Information?
Unless the customer authorizes us to release it, or release is required or permitted by law, we will not disclose Personal Information to third parties. In particular, we will never sell, lease or trade Personal Information to third parties without the customer’s consent.

However, in order to better provide customers with our products and services, we may share Personal Information with other Lloyd HVAC Services Inc. businesses and our affiliates and subsidiaries or suppliers who perform services on our behalf and with whom contracts have been signed that obligate that third party to adhere to our privacy policies and practices. There may, of course, be situations in which the Privacy Laws permit us to disclose Personal Information without consent, such as compliance with a warrant, subpoena or court order.